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Our Customer Service

Pavetuf

The success of Natural Paving Products (NPP) has been underpinned by providing the highest standards in product quality and excellent customer care. We place a great importance on supporting all of our customers, who include Home Owners, Stockists, Landscape Contractors, Installers, Architects and Designers. Crucially, we recognise and respond to the fact that each and every one of you have very different needs.

Caring for all products, from quarry to end user, NPP works with each element of the supply chain to ensure the very highest standards in quality, support and service as we have:

  • An internal Customer Services Team providing a constant source of support to all customers.
  • A team dedicated to importation, UK distribution and stock levels that operate within the Customer Services Team.
  • An external Sales Team providing daily face to face sales support for trade customers.
  • Established an internal logistics arm to oversee UK distribution from three distribution and collection centres in London, Yorkshire and Scotland.
  • Excellent relationships with hundreds of long term customers, providing dedicated sales and enviable marketing support to them.
  • An exclusive Landscaping Professionals Scheme to support and promote vetted contractors and garden designers.

Natural Paving Products are proactive members of key professional industry bodies including: The Stone Federation, ETI, BALI, Interlay and APL, NPP take their customer service and corporate standing very seriously.

Exceptional Service

Our excellent customer service has been recognised and rewarded by the British Association of Landscape Industries (BALI) as Natural Paving are the proud recipients of the BALI award for delivering ‘Exceptional Customer Service’, for the second consecutive year.

 

“We had been thinking about doing our driveway and patio for a number of years. We knew it would be a big investment so we weren’t going to rush into it. Natural Paving were so helpful and provided suggestions, samples and recommended contractors. We finally decided to go ahead and have had both our patio and driveway done and the results are fantastic. We couldn’t be happier with the service and support.”

Home Owner - Dr Pathak, Leicester

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Other Products

Quick Downloads

  • Product Catalogue

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  • Pavetuf Brochure

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  • Vitripiazza Brochure

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  • Commercial Brochure

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  • Baksteen Brochure

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  • Luxigraze Brochure

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Latest News

  • MAY

    15

    NATURAL PAVING ANNOUNCES LANDSCAPING AWARD WINNERS

    NATURAL PAVING ANNOUNCES LANDSCAPING AWARD WINNERS Natural Paving Products (UK) Ltd is delighted to announce the winners of its annual Landscaping Professional Awards. The awards recognise and reward high quality craftsmanship and innovative designs, which use the company’s products. After receiving an incredible number of high quality entries the company has settled...

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  • APR

    10

    THE GO-TO GUIDE FOR NATURAL STONE PAVING

    The UK’s leading independent natural stone supplier Natural Paving Products (UK) Ltd has created a highly detailed resource for merchants, specifiers, homeowners and installers wanting to know more about natural stone paving including technical information, laying guides, aftercare and more.   The unique Understanding & Installing Natural Stone Paving guide is free...

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  • MAR

    15

    NATURAL PAVING PRODUCTS REVS UP WITH NEW APPRENTICE SPONSORSHIP DEAL

    The UK’s leading independent supplier of high quality, ethically sourced natural stone landscaping products, Natural Paving Products is delighted to announce it will be sponsoring apprentice and budding motocross racer, Jodie Huntington for the duration of 2017.   Jodie is completing an apprenticeship in level two, business admin at Natural Paving Products...

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  • MAR

    06

    Luxigraze: A Brand New Artificial Grass Range From Natural Paving Products

    Launching for 2017, Natural Paving Products (UK) Ltd has introduced Luxigraze, a range of premium artificial grass and supporting installation, care and maintenance products to offer a complete low-maintenance landscaping portfolio. Currently available in four different specifications, 20 Premium (20mm pile height), 30 Premium (30mm pile height), 32 Luxury (32mm pile...

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  • JAN

    08

    LUXURY PATIO INSPIRES NEW BUILD BUYERS

    An exclusive housing development in Halifax, West Yorkshire has used sandstone paving from Natural Paving Products (UK) Ltd to create an attractive additional selling point with a luxurious feel. Comprising of six luxury five-bedroom detached houses in the prestigious Savile Park area of Halifax, the development is a shining example of...

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  • DEC

    14

    NATURAL PAVING PRODUCTS UPDATES LANDSCAPING SCHEME WITH NEW HOMEOWNER RATING SYSTEM

    Natural Paving Products is delighted to announce its new homeowner rating system is now live and fully integrated into its 2016 Landscaping Professional Awards, which are now open for entries. Updating the company’s membership scheme for professional landscapers, the Homeowner Rating System is an easy way to create an online portfolio...

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